Answers before you sign up.
42 questions about setup, modules, credits, data and billing. Search, or pick a topic.
Getting started
Can I try SUITE before I pay?
Yes. Open the demo workspace: a sample brand with every module switched on. No sign-up and no card. It runs the same product you get.
Which module should I start with?
Start where it hurts most today. Most brands with stockists start with SOLD. If production is the headache, start with SOURCE. You can add modules or move up a plan whenever you want.
How long does setup take?
About an hour of your time, usually spread over a day or two while files and connections come in. More brands or messy files take longer. See the steps.
Do I need to install anything?
No. SUITE runs in the browser on a computer or a phone. The heavy work behind SCRAP runs on QVINTA's side.
Does it work on my phone?
Yes. SUITE has a phone layout with tabs at the bottom, and nothing to install.
Do I need Shopify or Faire?
No. They help, because SUITE can read your orders and retailers from them. Anything you don't connect can come in as a CSV or Excel file.
When will I see my first results?
The same day for most modules. SOLD shows accounts and follow-ups as soon as your stockists and orders are in. SCRAP builds your first weekly list on its next run. SHOP's first load of your store history can take a while.
Modules
What does each module do?
- SCRAP finds shops that fit your brands and scores them.
- SOLD tracks accounts, orders, reorders and follow-ups.
- SOURCE tracks factory quotes, POs, ship dates and landed cost.
- SPEC keeps each key account's rules, dates and issues in one place.
- STOCK shows what to reorder, push or mark down, and the cash each PO needs.
- SHOP tracks your online store against plan.
Do the modules share data?
Yes. SCRAP sends shops to SOLD. STOCK reads SOLD's orders and SOURCE's costs. SPEC reads key account mail through SOLD. You enter your data once.
Can I use SPEC without SOLD?
No. SPEC works on top of SOLD's accounts and orders, so picking SPEC adds SOLD.
How does SCRAP find shops?
SCRAP's engine, the Brain, scores shops for fit with your brands and for timing, reads retailers' websites and matches product photos. It runs on QVINTA's side at quiet hours, and your sales team gets one list per brand each week.
Does SOLD send emails for me?
No. SOLD drafts pitches and follow-ups in your voice. You read them, change what you want and send.
Does SPEC change anything on its own?
No. SPEC turns account mail and documents into suggested rules, tasks and issues. Your team reviews each one before it counts.
Can I run several brands?
Yes. Every module works per brand, and the brand picker at the top switches all of them at once. Rename a brand in Setup and it changes in every module.
Starter includes 1 brand, Base 2, Growth 3 and Studio 5. Each extra brand is $49 a month.
Does SUITE replace Faire or Shopify?
No. SUITE connects to them and reads your orders, products and retailers. You keep selling where you sell today.
What is CA$H?
CA$H is the cash forecast we're building. It isn't in any plan yet, can't be picked and costs nothing. QuickBooks Online and Xero will connect through it. When it's ready we'll say so, with its price.
Connections and imports
What can I connect?
Google (Gmail and Drive), Microsoft 365 mail, other mailboxes (IMAP), Shopify, Faire, 3PL warehouses including ShipBob and ShipHero, SOS Inventory, Windsor.ai, Meta ads, Google Ads, Google Analytics 4, Gorgias, Slack and ImportYeti.
Some of these are still being finished. The Connections page in your workspace shows which are ready. Anything not connected can come in as a file.
What files can I import?
CSV or Excel (.xlsx), up to 20 MB a file: stockist and retailer lists, orders, products, suppliers, purchase orders, stock levels and plan targets. Faire order and retailer exports and Shopify product exports work as they are.
What if my columns don't match?
SUITE recognises the columns, shows you what it matched and checks every row before it sends the file on. You see the result for each module that uses it.
How long do you keep the files I import?
A file you drop in Imports stays in your workspace's own storage for 180 days so you can check what came in, then it's deleted. You can change the 180 days in Setup. What was imported from the file stays.
Who can read my mailbox?
Each person connects their own mailbox, signed in as themselves, and picks which apps may read it (SOLD, SPEC, SOURCE). Nobody else in the workspace can use it. The keys stay inside SUITE, and modules only get what they're allowed to.
Team and roles
Who sees what?
There are three roles.
- Owner: everything, including the plan, billing and credits.
- Admin: runs Setup, Imports, Connections and people, but nothing about money.
- Employee: only the apps opened for them.
Can my sales team see only their own apps?
Yes. Give each person the Employee role and open only what they need. Someone on your sales team can have SOLD and SCRAP and nothing else.
Can an admin see billing?
No. Admins can't see the plan, billing or credit purchases. Only the owner can.
What is a seat?
One named person who can sign in to your workspace. Owners, admins and employees all count. Every plan includes 3 seats, Studio 5. Each extra seat is $29 a month.
Outside reps can have a rep seat at $12 a month: SOLD only, their own accounts, nothing else.
Can two people share a seat?
No. Each person signs in as themselves, with Google, Microsoft or a one-time email link, so there is no password to pass around. A seat works on two devices, a computer and a phone. Signing in on a third device signs out the oldest one.
If one seat is used in two places at once, the owner sees it in People and can add a seat in one click.
Can people see how SUITE scores things?
No. Inside a module, people see the results, like a shop's score or a suggested task, and not how it was worked out.
Credits
What uses credits?
Three things, from one monthly pool: looking up a shop's buyer, socials and contact page (1 credit), drafting a pitch or follow-up (1 credit), and reading a supplier email, quote or vendor manual (1 credit per 10 pages, so a 60-page manual is 6). Everything else is included. See monthly amounts.
Which modules use no credits?
STOCK and SHOP use none. Most of SUITE costs no credits at all.
What happens to unused credits?
Monthly credits are added on the 1st. What you don't use carries over to the next month, then expires. Pack credits last 12 months. When a plan ends, its credits end with it.
What if I run out?
Only the action that needs a credit waits: a lookup, a draft or a read. Everything else keeps working. Buy a pack, turn on auto top-up, or wait for the 1st. Packs cost $69 for 1,000, $299 for 5,000 and $999 for 20,000.
Do I get the credit back if something fails?
Yes. If a lookup or a draft fails, the credit comes back. The Credits page shows what was spent and by whom.
What is Brain Pro?
Brain Pro opens the deeper Brain screens in SCRAP. It's $79 a brand a month, on Base and up. Studio includes it for 2 brands.
Data and privacy
Where is my data kept?
Every workspace has its own databases and its own file storage, one set per module. Your data never sits in a table next to another company's.
Each module checks that a request comes from your workspace before it answers, and a module can only read another module's data inside the same workspace.
Can QVINTA see my data?
Not by default. If support needs to look inside your workspace, they ask with a written reason, for four hours at most, read only unless stated. The owner approves or refuses.
The one exception is an emergency such as an outage. Access then starts at once and the owner is told straight away. Every access is logged.
Can I take my data with me?
Yes. Ask us for a full export of your data before you go. A one-click export in Data and access is on the way.
Plans and billing
How much does SUITE cost?
Starter is $99 a month for 1 module (not SCRAP), 1 brand and 300 credits. Base is $249 for 2 modules, 2 brands and 1,000 credits. Growth is $499 for 4 modules, 3 brands and 3,000 credits. Studio is $999 for every module, 5 brands, 8,000 credits and Brain Pro on 2 brands.
Every plan includes 3 seats, Studio 5. Extra seat $29, rep seat $12, extra brand $49, extra module $99. Yearly gets 2 months free. Build your price.
Monthly or yearly?
Monthly: no contract and no cancellation fee. Tell us and the plan stops at the end of the month you paid for.
Yearly: you pay 12 months upfront and get 2 months free. It can't be cancelled mid-year and isn't refunded. We email you 30 days before it renews, and you can turn renewal off any time before that.
Can I change plan later?
Yes, from Plan and billing. Moving up opens the new modules, brands and credits right away. On a yearly plan you pay the difference for the months left. Moving down starts at your next renewal and keeps the modules you choose, up to the new plan's number.
Can I add one module without changing plan?
Yes. Any live module can be added on top of your plan for $99 a month. SCRAP starts on Base.
Do prices include tax?
No. Prices are in USD, before tax. Tax is added at checkout where it applies.
How do I get help?
Write to us and a person answers. If we need to look inside your workspace to help, we ask first. Already a customer? Sign in.
Try other words, or open the demo and see for yourself.